Support — Geode & Growth

Need help, found a bug, or have a question?

Email support@traverse.llc and we'll get back to you. Including your device model and iOS version helps us help you faster.

My terrarium isn't growing

In the free version, your terrarium grows whenever you open the app while connected to the internet. If you're offline and haven't purchased the unlock, growth pauses until you reconnect — it isn't lost, just paused.

The one-time Geode & Growth Anywhere purchase removes that check entirely, so the terrarium grows from elapsed time whether or not you have a signal.

Growth seems slow

That's intended. A terrarium takes roughly seven real days for plants to reach their final stage, and around nine for crystals. Tapping plants or crystals gives a small nudge, but it's capped — the app is designed to be checked in on, not ground out.

Restoring your purchase

If you've reinstalled the app or switched devices, open Settings inside Geode & Growth and tap Restore Purchases. You'll need to be signed in with the same Apple ID you purchased with.

I bought the unlock but it isn't active

Try Restore Purchases in Settings first. If that doesn't work, check that you're signed into the same Apple ID used for the purchase. Still stuck? Email us — include the approximate purchase date and we'll sort it out.

Can I move a terrarium to another device?

Not currently. Progress is stored only on your device and never uploaded, which is also why there's no account to sign into. Deleting the app clears that progress permanently.

Does the app collect any data about me?

No. See the privacy policy — there are no accounts, no analytics, no advertising, and no backend.